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Custom Software Development Company      
Zed Axis is a Microsoft Certified Software Development Company in India offers Web Design, Web Development and Custom Software Development Services. Visit our Blog to know more about above services!
http://www.zed-axis.com

[ Date added: 2009-08-31 ]


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Why do you need a Customer Service Software?

You might be asking this question many a time to your service team members and still remaining puzzled, looking for an answer which you may buy and move forward. Situation looks bizarre but it is the truth. While your team members may not be wholly responsible, there are common industry perceptions and convictions which prevail over their mind and ultimately make them indecisive. Some of them which most of us can recall in a flash of moments include service is a liability, service is an unwanted cost center, service should be a profit center, service is a neglected function, service professionals are not at par with the sales professionals, service is the last priority, service should not be offered to the customers, so on and so forth..

The question again remains the same: “Why do you need a Customer Service Software?” My Dear friends, service is service and it is an integral part of any product offering. So putting it in simple terms, where these is a product, there is customer service and when there is customer service, it is pertinent to have a customer service process and therefore in order to implement, track and control the customer service process you need a customer service software.
All Customers really want is a Simple and Quick Solution to their Problem

With several companies coming in with similar kind of products and services, it gets difficult for them to mark a distinctive place. One surest way of making a niche is to offer excellent customer service, right? Sure it is. Only if we understand well what constitutes excellent customer service and where do we draw a line.

Today, customers just require to be heard properly and their problems resolved in time. If you can create that feeling, your customers would stay with you for long and also be your brand champions. Stop trying to delight your customers by thousand different obsessive ways. It may work negatively. Just give them what they need and win their trust in your products and services. "All customers really want is a simple and quick solution to their problem."

Why-Your-Health-and-Fitness-Equipments-require-Service-Maintenance?

Because if you run a Fitness or Gyming center, you must know that your equipments are worth it; only if you don’t follow the “fix it only when it stops working” approach. When someone buys fitness equipments, they are buying more than just equipments. Every sale is a promise to meet and exceed our customer's expectations, and also the promise of excellent equipment after-sales service.

After-Sales Service though critical is still a neglected or less thought about business process in the health & wellness industry and can be a major bottleneck to the growth if it continues to be neglected further.

Must-Know-if-you-are-Buying-a-Mobile-Phone-from-Outside-India

Given a chance, don’t we usually feel tempted to buy a mobile phone from outside India? Our idea is that we will get it at a ‘cheaper’ price. But are we forgetting something very important? Know Ahead..

How well are you Leveraging Technology for Collaborating with Your Distributi...

Today’s business environment is driven by the evolution of technology. Large enterprises are gaining real competitive advantage by leveraging technology to collaborate with their different business units. With the pervasive advent of ERPs and software applications, things seem to change for the better. ERPs help companies to share information in a way that they replenish the experience of face-to-face meetings. Manufacturing is a fragmented business unit. Manufacturers have a huge sales channel ranging from C & F agents, Distributors, Sub-distributors, Dealers, Partners and Retailers. Therefore, they need a robust Distribution Management Software for an end-to-end collaboration and integration with their distribution Channels.

Today competition focus is not on product price and features but more on afte...
We have now stepped ahead from what was once a ‘perfect competition’ to the times of cut-throat competition. So far, manufacturers have tasted success with focus on two prime factors - Product Quality and Product Price. But in recent times, both consumerism and competition have donned new roles. Customers look for a variety of things. They have the option to choose from a combination of rich features + best quality + cost effectiveness + promise of unfailing after sales customer support. Remove any one module and customers have a fair chance to move to your competition.   Customer service is not an obligation to be fulfilled; rather it is a visionary thought process and way to lead the market by walking extra miles. Companies now realize that after sales customer service not only boosts their bottom line but also enhances their Brand reputation as a customer-faced company. They have recognized that every happy customer is their Brand Ambassador,  a loyal customer, and a powerful but free source of sales promotion and marketing.
Service Lifecycle Resource Planning is Integral to effective Service Manageme...

The ability to efficiently manage service lifecycle is imperative for the success of service businesses. And an effective Service Lifecycle Resource Planning helps define this success roadmap for service organizations. The focus of this article centers on how to use real-time data feeds to optimize People, Parts, Facilities, Logistics and partners; and mobilize service lifecycle resource planning in the best possible ways.

How to deal with revenue losses due to Moonlighting in the Service Industry?

Apart from multiple pilferages in after-sales service operations, one common yet unattended problem is of Moonlighting. Although moonlighting is not considered to be ethical in the industry, yet it is a prevalent practice among service engineers. While Moonlighters discreetly indulge in a second job, after and sometimes even during their working hours, the companies that hire them have to suffer a substantial burn on their bottom-line.

Many companies, despite knowing about the pilferage and loss due to such moonlighting, struggle to prevent such practices. In this post, we would highlight the scenarios during which Moonlighting in service industry could be active and ways to deal with this malpractice.

How important is Secondary Sales Tracking for Over-the-Counter Products ?

Foresight and planning are the two crucial keys for any business enterprise to keep sailing. Particularly for companies dealing in Over-The-Counter (OTC) products, getting a real-time view is essential for good sales, as the chances of alternate-product sale are high with OTC products. For the simple reason that the customer may have choices available from your competitor’s brands, it is imperative that your product is available in right quantity and at all counters, so that you don’t lose to your competition.

The precision in product forecasting creates momentum in business functioning and provides an opportunity for reality check for OTC manufacturers as to what worked last year, the gaps in production and distribution, and where the future market is headed.

Zed-Service A 360 Degree After-Sales Service Software Crosses 7 Million Servi...

Zed-Axis Technologies, a New Delhi, India based Software Development Company is pleased to announce the recent milestone accomplished by its flagship product Zed-Service™ (www.zed-service.in), which has successfully handled 7 million service calls in a span of less than 2 years.

Randomly tweaking the old warranty processes and tools causes operational mes...

Warranty Management is a right opportunity to maximize customer service experience. Most of the best-run companies believe in automating warranty but often tend to take wrong steps towards such process automation. They bank upon making changes in their existing systems to cater to warranty processes and at the same time try to accomplish the entire warranty process rather perfectly. The irony however is that tweaking your existing applications/systems to suit service and warranty management requirements or building a home-grown tool is a non-standard and futile exercise. In the short-run, it may look to be an easy and cost effective alternative but it actually creates a mesh in the service operations and causes substantial revenue loss.

Increasing Market competitiveness by Streamlining Warranty Chain Processes

In an effort to streamline warranty process at all levels, including - OEMs, Suppliers and third-party service providers, many companies are revising their business processes and adopting technology to better manage their product warranty. Many have understood that a comprehensive review of the entire warranty process includes repair operations, claims handling, forward and reverse logistics, and cost recovery processes. This requires the collation of data at one centralized platform. For this, the companies find Warranty Management Software as the right technology tool that streamlines warranty and claim processes. These softwares are integrated business intelligence solutions that have emerged as a handy tool in pioneering warranty management.

Gain a Winning Advantage by Creating a Strong and Integrated Sales Distributi...

The present day multi-channel sales & marketing impacts the sales structure, people and processes. Furthermore, the foray into vast geographical markets has more reliance on external (third-party) suppliers and service providers. While multi-channel marketing and sales creates various opportunities for Manufacturers, like reduced TTM (Time-to-market) and delegations of tasks; it can create problems concerning inconsistent performance across channels. Rather, most of the concepts surrounding the sales and distribution network are related to time and cost. Hence to gain a winning advantage, one needs to create a strong and integrated sales distribution network.

Revenue Leakage and Diminishing Brand Value from Poor Customer Service Manage...

Nearly all industries in today’s hypercompetitive global marketplace require superior after-sales support and service. Offering quality products, good market reach and competitive pricing have long been accepted as “must-haves” for a successful brand. Superior after-sales is the new guru-mantra that not only helps in winning you best customer experience, but also adds to your bottom-line. Companies that invest in empowering their service management practices are the clear leaders in achieving customers’ continued loyalty.

Secondary and Tertiary Sales Data Are Goldmines for Manufacturers

For any business enterprise, the key to success lies in foresight and taking informed decisions at the right time. This becomes possible with the accurate sales data at all distribution levels including Primary, Secondary and Tertiary. Absence of secondary and tertiary level sales data blurs the demand-supply graph and your rarely know which segment, region, and product mix have high and low market demands.

A robust Customer Sales CRM offers seamless visibility across channels and enables you to track sales force activity and gauze their individual performance, thus empowering you to take informed decisions on time, every time.

 

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